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Frequently Asked Questions
We've collected frequently asked questions by our customers and put them on this page to serve you faster and better.
If your question isn't answered here, please head over to Help for more ways to contact us.
Do I have to pay import (customs) duty when buying from Etherbit.in?
No, products sold on Etherbit.in are already customs cleared and in Etherbit's warehouses in India. Your order will be dispatched in 24 hours and delivered within 2-5 days with free express shipping. See our shipping policy.
Price shown on Etherbit.in includes everything. It is what you pay to buy products sold on Etherbit.in and get them delivered to your doorstep. There are no hidden charges.
How do I avail GST billing?
GST invoicing is available for business customers during checkout on the last payment step.
Who is behind Etherbit.in?
Harsh Vakharia, Dhvani Vakharia, and a team of 8!
Want to work with us? Reach out to us at people@etherbit.in
What brands are directly working with Etherbit?
| Trezor | Trezor |
| Ledger | |
| SafePal | SafePal |
| Yubico | Yubico |
| Tangem | |
| Cryptotag | Cryptotag |
| Cryptosteel | Cryptosteel |
| BitBox | |
| Material Bitcoin | Material Bitcoin |
| Keystone | Keystone |
| imKey | |
| Dcent | |
| Cypherock | Cypherock |
| CoolWallet | CoolWallet |
| Coinkite | Coinkite |
How do I verify authenticity of my device bought from Etherbit?
| Ledger | |
| SafePal | |
| Trezor |
How do I find tracking information for my order?
Tracking information for your order will be sent to you via email once your order is dispatched. We dispatch In-Stock items in 24 working hours. During weekends and public holidays, this may take longer.
You can find & track your orders from your account page: My Account
See our shipping policy.
How much time does it take to deliver an order?
Orders with In-Stock items placed before the cutoff time (9 AM) on a working day are shipped on the same day. All orders placed after the cutoff time are dispatched on the next working day.
Once shipped, our delivery partners deliver orders within 2-6 business days to most pincodes. Remote and rural areas may have different delivery timelines.
You can check the estimated delivery time for your pincode on any In-Stock product page on Etherbit.in.
What is a "In Stock on" date?
Products with "In Stock on" date will only be shipped after the date mentioned on the product page.
The "In Stock on" date is calculated based on the inputs received from the manufacturer and the Indian customs. Thus, please note that the "In Stock on" date is a tentative date, and it is subject to change.
Does Etherbit have a brick & mortar store?
No, we only sell products online on Etherbit.in
Does Etherbit accept Cash on Delivery (CoD)?
Yes, we accept Cash on Delivery (CoD) for orders below ₹20,000.